DRAFT SURVEY EQUIPMENT SHOP
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Please note that orders placed on weekends and public holidays will be dispatched on the next working day.
Please ensure your address is correct before you make an order. We aren't responsible for the wrong or undeliverable addresses.
You’ll be supplied by the tracking number of the parcel and you’ll be able to control the moving of your item yourself.
Our website uses Stripe for accepting credit card payments. We don’t record your credit card details in our database as we just pass you over to Stripe servers when we need you to enter your credit card details – and they collect and confirm your credit card details against your bank before passing you back to our website to complete your order.
If you are not satisfied with our product(s), please contact us within fourteen (14) days of purchase. The product must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
Refund request would be accepted when replacement items are not available. 45 days money back is available.
Refund will be made upon receipt of the returned item. 45 days money back is available.
We warrant for the product sold in our web site. Our detailed warrant policy is as follows:
Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. This warranty excludes any damages caused by the user.
Please contact us first and advise the full name of the item and the reason for returning. Buyer takes on the returning fee. We will be responsible for resending fee.
If you are not satisfied with your purchase in any way, please give us an opportunity to try and make it right. We believe that communication is the best way to solve problems.
We have always been trying to provide high-quality products and best service for every customer.
Email address: aleks [at] alexxpluss.com
Our office hours is 9:00am-6:00 pm (CET – Central Europe Time) Monday-Friday, public holidays closed.
BE ADVANCED SURVEYOR!